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Refund Policy

A legal disclaimer

1. Purpose & Scope

 

This Refund Policy explains when and how clients of Trelth Solutions LLC (“Trelth,” “we,” “us,” or “our”) may request a refund for fees paid for our AI-driven revenue-cycle-management, medical-billing, coding, analytics, consulting, or any related professional services (collectively, the “Services”). This Policy applies only to payments made directly to Trelth via trelth.com or through an executed Master Services Agreement (“MSA”), Statement of Work (“SOW”), or Order Form. If an MSA/SOW conflicts with this Policy, the contract governs.

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2. General Principle

 

Because our Services are custom, labor-intensive, and often performance-based, fees for work already performed are generally non-refundable. However, we strive for long-term client satisfaction and offer limited refund or credit options in the circumstances outlined below.

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3. Eligibility for Refund or Credit

 

A client may be eligible for a full or partial refund only if all of the following conditions are met (“Eligible Claim”):

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If we cannot remedy the deficiency within the cure period, we will either:

  • credit your account for the unearned portion of the specific milestone or

  • issue a prorated monetary refund to the original payment method.

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4. Non-Refundable Items

 

The following fees are non-refundable under any circumstances:

  • Setup or Onboarding Fees once onboarding work has begun

  • Hours or Milestones Already Performed/Delivered

  • Third-Party Pass-Through Costs (e.g., clearinghouse fees, payer portal fees, postage)

  • Training, Workshops, or Webinars once delivered or attended

  • Digital Assets or Downloads immediately accessible at purchase

  • Late Fees, Finance Charges, and Wire Transfer Fees

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5. How to Request a Refund

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  1. Submit a Ticket – Email billing@trelth.com with “Refund Request – [Your Company Name]” in the subject line.

  2. Provide Details – Include your contract or invoice number, dates of service, amount paid, and a clear description of the issue.

  3. Cooperate During Review – You may be asked for additional data, records, or access credentials so we can validate the claim.

  4. Resolution Timeline – We aim to complete reviews within 15 business days of receipt of all required information.

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6. Method & Timing of Refund

 

Approved refunds will be processed to the original payment method (ACH, credit card, or check) within 10 business days after approval. Bank processing times may vary; Trelth is not responsible for delays once funds are released.

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7. Chargebacks

 

Initiating a credit-card chargeback before completing the refund process described above constitutes a breach of contract. We reserve the right to contest chargebacks and to suspend Services until the dispute is resolved.

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8. Changes to This Policy

 

We may update this Refund Policy from time to time. The “Effective Date” at the top of the page indicates when revisions become binding. Continued engagement after revisions signifies acceptance of the updated terms.

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9. Governing Law

 

This Policy is governed by, and will be construed in accordance with, the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute arising under this Policy shall be resolved in the state or federal courts located in Palm Beach County, Florida.

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10. Contact

 

Trelth Solutions LLC
1510 Spring Harbor Dr., Apt Q
Delray Beach, FL 33483, USA
Email: billing@trelth.com
Phone: +1 (561) 454-9670

Please retain a copy of this Refund Policy for your records.

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